How It Works
1. Become a Client
Call us or fill out our online 'Contact' form and we'll be in touch to learn more about your pets and what services you are interested in and to answer any questions you have. When you are ready to get started, we’ll send you our 'Welcome' email with a registration link to our secure online client portal where you will enter all of your client and pet information for our team’s record. We also have a free mobile app you can download which makes communicating with our team, scheduling services, receiving visit updates, and making payments even quicker and easier.
2. Meet and Greet
Prior to the start of your first service, we will schedule a “meet and greet” at your home to introduce ourselves and spend some quality time getting to know your pet. We’ll review and confirm the pertinent information about your home and pet care routine, ensure you are comfortable using our client portal and mobile app, and answer any additional questions you may have.
3. Schedule Your Services
You can request our pet care services at any time through our client portal or mobile app. Please allow at least 24-hours notice for all new service requests. Once your service request has been scheduled we will send you a confirmation via email.
4. Lock and Go
For your security and convenience, we do not keep our client’s keys on file. Instead, we can supply you with a lock box (if you don’t already have one) during our “meet and greet” for you to use and keep.
5. Enjoy Peace of Mind
After each visit, we will keep you in the loop with notes, pictures, and a visit report card on each pet, along with GPS and time tracking data so you can be rest assured we are there and caring for your loved ones. You can read the updates, see the great pictures, and respond to us in real time. Messages and visit reports are sent to you through your client portal and mobile app and a copy is sent to you via email as well.
9 to 5 Pets Mobile App
Download For Free
Enjoy convenience and peace of mind with our free mobile app which allows you to update your client and pet's information, quickly and easily schedule services, communicate with our 9 to 5 Pets Team, receive visit updates, and make payments anytime and from anywhere.