How It Works

How It Works

9 to 5 Pets

1. Become a Client

Call us or fill out our online 'Contact' form and we'll be in touch to learn more about your pets and what services you are interested in and to answer any questions you have. When you are ready to get started, we’ll send you our 'Welcome' email with a registration link to our secure online client portal where you will enter all of your client and pet information for our team’s record. We also have a free mobile app you can download which makes communicating with our team, scheduling services, receiving visit updates, and making payments even quicker and easier.

2. Meet and Greet

Prior to the start of your first service, we will schedule a “meet and greet” at your home to introduce ourselves and spend some quality time getting to know your pet. We’ll review and confirm the pertinent information about your home and pet care routine, ensure you are comfortable using our client portal and mobile app, and answer any additional questions you may have.

9 to 5 Pets

3. Schedule Your Services

You can request our pet care services at any time through our client portal or mobile app. Please allow at least 24-hours notice for all new service requests. Once your service request has been scheduled we will send you a confirmation via email.

9 to 5 Pets

4. Lock and Go

For your security and convenience, we do not keep our client’s keys on file. Instead, we can supply you with a lock box (if you don’t already have one) during our “meet and greet” for you to use and keep.

5. Enjoy Peace of Mind

After each visit, we will keep you in the loop with notes, pictures, and a visit report card on each pet, along with GPS and time tracking data so you can rest assured we are there and caring for your loved ones. You can read the updates, see the great pictures, and respond to us in real time. Messages and visit reports are sent to you through your client portal and mobile app and a copy is sent to you via email as well.

9 to 5 Pets Mobile App

Download For Free

Enjoy convenience and peace of mind with our free mobile app which allows you to update your client and pet's information, quickly and easily schedule services, communicate with our 9 to 5 Pets Team, receive visit updates, and make payments anytime and from anywhere.

Become a New Client!

Call us at (904) 655-4700 or fill out our 'Contact' form today and we'll be in touch to help you get registered with our service and welcome you into our 9 to 5 Pets family!

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